Unrivalled customer support

At Perceptive Instruments, we pride ourselves on the excellent level of support we give to all our customers.

A whole year of free support and software updates

When you buy Comet Assay IV, you don't just get software and a camera - you also get one year's free technical support direct from those who created the system. We take great pride in providing the very best technical support to help you get your system running optimally from the very start. As well as unlimited technical support, you are also entitled to a whole year's worth of free software updates.

Dedicated international support

With over 80% of our sales being made internationally, Perceptive Instruments have a wealth of experience in supplying and supporting our products throughout the world. We are committed to maintaining a centralised support system, ensuring you will always get the best possible support directly from a team of experts continually working in your best interests.

We will always respond to your emails as soon as we possibly can, and are easy to reach by phone - there are no electronic systems and no waiting in queues. If you feel you would benefit from being guided through the software, we can provide demonstrations and training using the online meeting centre technology WebEx.